I enter organizations with fresh eyes and begin by interviewing people about how they spend their days and about their most time-consuming problems. I then identify the most costly activities in terms of misused payroll (a function of time wasted and hourly rate). Then I find ways to automate those issues away so those people's time can be spent more profitably.

 

In practice, that often means technical solutions (automation through software), the creation of repeatable checklists like pilots use, and/or setting up overseas teams so your business can hum 24 hours a day, not only when you're in the office.

 

The proof: ProofreadingServices.com is one of two businesses I run. ProofreadingServices.com takes me under two hours a day to run (and most issues can be delegated from my phone's email). The other, AudioTranscription.Org, takes me about three hours a month.

 

Our processes (checklists, enumerated expectations, and established parameters and hierarchies to deal with the uncertain) work so well at ProofreadingServices.com that I only have about one phone meeting a month.

 

The whole team is distributed around the world (to save on costs, there's no central office, and since there's no micromanaging, people stick around for years). We're bootstrapped (no venture capital) and profitable.

 

If identifying inefficient processes in your business and automating them away sounds valuable to you, let's talk.